About Me
Hey there! 👋 I'm not your typical Associate Director – I'm the one who brings both professionalism and personality to the telecom world. When I'm not leading my amazing team at Global Telecom Networks, you might find me geeking out over the latest tech trends or sharing dad jokes that make my team simultaneously groan and laugh.
With almost 14 years in telecommunications (yes, I've seen it all, from flip phones to 5G!), I've mastered the art of turning complex processes into smooth operations. I'm that rare breed who gets equally excited about streamlining workflows and finding the perfect GIF for a team message. My secret superpower? Making corporate training sessions actually fun – trust me, it's possible!
Professional Experience
Associate Director of Service
Global Telecom Networks
5 Years 11 Months
- Lead a full team of service members
- Onboard new clients and suppliers
- Point of escalation for the team
- Conduct regular training sessions on new products and processes
Operations and Support Manager
Double Edge Professional Services (now Kerv)
5 Years 1 Month
Served as an experienced point of contact for internal staff and customers for all products and services
Service Delivery Co-Ordinator – Fixed Line
Alternative Networks
1 Year
Rapidly mastered new products and services, demonstrating exceptional adaptability
Skills & Expertise
Technical Skills
- Provisioning
- Fault Management
- Troubleshooting
- Portal Management
Soft Skills
- Clear Communication
- Time Management
- Leadership
- Team Collaboration
Tools & Technologies
- MS Office Suite
- Portal Management
- Service Management
- Training & Development
Get in Touch
I'm always interested in connecting with fellow telecommunications professionals and discussing industry innovations.
Use arrow keys to play Pac-Man while you think about reaching out!