Jordon Martin

Finance & Billing Manager

Telecommunications Industry Professional

About Me

As a Finance & Billing Manager at Global Telecom Networks, I oversee main billing functions, including monthly customer invoicing and maintenance of recurring billing for connections. With a strong background in customer service and fraud analysis, I bring analytical thinking and attention to detail to every project.

Professional Photo

Professional Experience

Finance & Billing Manager

Global Telecom Networks | 2021 - Present

  • Processing monthly bill runs for customer invoicing
  • Maintaining billing portal with latest connections
  • Analyzing customer base for cost reduction opportunities
  • Resolving complex finance & billing queries

Key Achievements:

  • Improved year-on-year revenue through cost reduction
  • Successfully integrated new customer base during acquisition
  • Led smooth transition to new billing/CRM system

Customer Service Advisor

Sweaty Betty | 1 year

Exceeded KPI measurements while maintaining high quality standards

Fraud Analyst

TSYS | 4 months

Specialized in fraud prevention and complex query resolution

Customer Care Advisor

ASOS | 1 year, 11 months

Led team operations during management absence

Skills & Expertise

Technical Skills

  • Microsoft Excel
  • Zoho
  • Quickbooks
  • Zoey

Soft Skills

  • Quick Learner
  • Analytical Thinking
  • Attention to Detail

Platforms

  • Windows
  • Linux
  • iOS
  • Android

Contact Me

Luton, United Kingdom

Jordon.martin@globaltelecomnetworks.com