Roger Bower

Professional Summary

Currently serving as a Global Service Delivery Manager at Global Telecom Networks, I bring extensive experience in telecommunications and service delivery. My focus is on ensuring exceptional client service, maintaining rapid response times within SLA, and supporting a comprehensive range of products and services.

Client request response within hour SLA

Product and service implementation

Proactive client communication

Professional Experience

Global Service Delivery Manager

Global Telecom Networks

2023 - Present

Implement new products and services
Resolve client issues and faults
Process renewals and maintain account manager updates
Specialized in Hosted solutions support

Operations Manager

We Care Communications

2022 - 2023

Managed Mobile, VOIP and Broadband/FTTP solutions
Led project implementation and monitoring
Developed operations policies
Managed inventory and supplier relationships

Fulfilment Manager

Your Comms Group

2017 - 2022

Oversaw Mobile Phone projects and solutions
Managed contracts and credit checks
Coordinated stock control and supplier negotiations
Led team training and development

Skills & Expertise

Technical Skills

Mobile Solutions
IOT Solutions
Hosted Solutions
Reseller Portal Management

Soft Skills

Problem Solving
Adaptability
Time Management
Leadership
Communication

Personal Interests

World Travel

Hiking

TV Series

DIY Projects

Global Service Delivery Manager

Professional Summary

Professional Experience

Global Service Delivery Manager

Operations Manager

Fulfilment Manager

Skills & Expertise

Technical Skills

Soft Skills

Personal Interests

Contact