Telma Vilar
Global Service Team Leader
Transforming customer experiences and leading teams to excellence in the telecommunications industry
Belas, Lisbon
Transforming customer experiences and leading teams to excellence in the telecommunications industry
Success is not final, failure is not fatal: it is the courage to continue that counts.
At Global Telecom Networks, I've played a pivotal role in managing our global service infrastructure, implementing systems that have significantly improved customer satisfaction and operational efficiency. My ability to streamline Service Delivery processes has not only elevated our support standards but also reinforced our commitment to providing top-tier customer experiences on a global scale.
Certified by British Red Cross
Authorized by the British Government
Food Safety Management System
3 Years 6 months
Leading global service infrastructure and implementing customer satisfaction improvement systems.
2 years
Provided comprehensive customer service for iOS and macOS devices, achieving promotion within first year.
2 years 6 months
Recognized as employee of the month multiple times, conducted new member training.
Working towards establishing a business that creates opportunities for people with disabilities
Pursuing the goal of experiencing diverse cultures through world travel
Supporting and advocating for Down Syndrome rights and awareness
Your contribution helps create a more inclusive world